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Surestay Hotel By Best Western Phoenix Downtown, Phoenix
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Key details
About the Hotel
424 West Van Buren Street,
Phoenix,
Arizona,
United States of America,
85003-1635,
Arizona
SureStay Hotel by Best Western Phoenix Downtown is located in the vibrant heart of downtown Phoenix, offering easy access to numerous attractions. The hotel provides essential amenities for both business and leisure travelers seeking a convenient stay. It is located just minutes away from Talking Stick Resort Arena and Chase Field, making it ideal for sports enthusiasts. The property also features live music venues and art galleries close by, enhancing its cultural appeal.
Location
SureStay Hotel is strategically situated within downtown Phoenix, close to shopping complexes like CityScape Phoenix and various arts venues on Roosevelt Row. The Van Buren Light Rail stop is only 0.5 miles away, offering convenient public transportation options. Major attractions such as the Phoenix Convention Center, Copper Square, and the Children's Museum of Phoenix are all within a short drive from the hotel.
Rooms
The hotel offers 36 air-conditioned accommodations accessed via exterior corridors. Each room is equipped with modern comforts such as refrigerators, LCD televisions, and MP3 docking stations. Additional amenities include laptop-friendly workspaces, complimentary WiFi, and private bathrooms with complimentary toiletries. Guests also appreciate conveniences like hair dryers and ironing boards in every room.
Eat & Drink
SureStay Hotel provides a complimentary continental grab-and-go breakfast for guests. The focus is on convenience, with a variety of options available to start the day. For those looking to dine out, numerous restaurants and cafes can be found in the surrounding downtown area, offering diverse culinary experiences.
Leisure & Business
On-site facilities include a 24-hour front desk, laundry services, and concierge services. For leisure, guests can enjoy the proximity to local entertainment venues, including live music at The Van Buren located just across the street. The hotel also provides free self-parking, making it suitable for both leisure and business travelers.
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All visitors are offered a continental breakfast for a fee.
All visitors are offered a continental breakfast for a fee.
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Getting around
A list of all available modes of transport
City Center
Phoenix2300 ft
Airports
Phoenix Sky Harbor International (PHX)
6.0
mi
Phoenix Goodyear (GYR)
20.3
mi
Bus
Bus stop
4.8
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy Beds!
I found the beds incredibly comfortable, allowing for a restful night's sleep throughout my stay.view full review
Easy Parking!
The onsite parking was a major plus. It made getting in and out of the hotel a breeze!view full review
Quick Breakfast!
The breakfast options were perfect for a quick grab-and-go, ensuring I could start my day off right.view full review
Large and Spacious!
My room was impressively large and quiet, providing a perfect retreat after a busy day.view full review
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Security
Baggage storage
Elevator
Vending machines
Fire extinguishers
Sports & Fitness
Golf course
Services
Free airport shuttle
Room service
Housekeeping
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Spa & Leisure
Garden area
Room features
Free Wi-Fi in rooms
Show more
Location
424 West Van Buren Street,
Phoenix,
Arizona,
United States of America,
85003-1635,
Arizona
Map view
424 West Van Buren Street,
Phoenix,
Arizona,
United States of America,
85003-1635,
Arizona
City landmarks
401 E Jefferson St
Chase Field
4900 ft
Museums
Heard Museum
1.5
mi
Museums
Children's Museum of Phoenix
5100 ft
Museums
Arizona Science Center
5100 ft
201 East Jefferson Street
Talking Sticks Resort Arena
4100 ft
Downtown Phoenix
Copper Square
2700 ft
Libraries
Burton Barr Central Library
1.2
mi
Garden
Japanese Friendship Garden of Phoenix
4600 ft
Museums
Wells Fargo History Museum
2100 ft
Museums
Arizona Capitol Museum
1.2
mi
Square
Wesley Bolin Memorial Plaza
1.1
mi
Museums
Phoenix Art Museum
1.5
mi
Museums
Phoenix Police Museum
2400 ft
Events
Phoenix Convention Center & Venues
3700 ft
815 N 2nd St
FilmBar
3400 ft
Mall
CityScape Phoenix
2300 ft
Church
Saint Mary's Basilica
3300 ft
Parks
Margaret T Hance Park
4900 ft
Gallery
Arizona Latino Arts and Cultural Center
2700 ft
Parks
Phoenix Civic Space Park
2500 ft
115 N 6th St
Heritage Square Phoenix
4200 ft
139 N 6th St Heritage Square
The Rosson House Museum
4700 ft
Mall
Arizona Center
3200 ft
600 E Washington St Arizona Science Center
Dorrance Planetarium
4400 ft
Parks
Patriots Square Park
2900 ft
Museums
Cutler Plotkin Jewish Heritage Center
4900 ft
801 North 2nd Street
Antique Sugar
3400 ft
Gallery
Unexpected Art Gallery
2300 ft
125 W Washington St
Old Courthouse
2500 ft
Nearby
Public Building
Arizona Office of Tourism
1600 ft
Restaurants
Sticklers
1700 ft
30 N 3rd Ave Ste 100
Yasda Bento
2500 ft
18 W Adams St
The Bread and Honey House
2000 ft
4700 E Van Buren St
Five Guys
2900 ft
50 W. Jefferson Street Suite 180
Chipotle Mexican Grill
2800 ft
11 W Washington St Suite 140
Pizza Studio
2900 ft
11 W Washington St Suite 120
Jimmy John's
2900 ft
11 W Washington St Ste. 175
Duck And Decanter
3000 ft
1 N Central Ave
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
friendly staff
clean
limited dining
unsafe neighborhood
7.2/10
Very good
Rooms
6.9
Location
6.5
Service
8.5
Dining
7.1
Guest reviews
7.2/10
based on 10 review
8.1
8.1/10based on 618 review
Les
United States of America,
May
2024
7.2/10
My stay at this hotel was a mixed experience. The location was excellent, close to the town center and the Memorial, but the surrounding neighborhood felt a bit unsafe. The service was top-notch, with a warm welcome and prompt room service, yet the dining options, especially for vegetarians, were limited during busy times. The rooms, although clean and spacious, were let down by some outdated decor and the challenge of getting an extra blanket on a small tray. Overall, a good value for money stay with some drawbacks to consider.
Rooms
7.0
The rooms were spacious and generally clean, but the decor felt outdated and the small tray made it difficult to get an extra blanket.
Service
9.0
The service was excellent, with a welcoming staff that accommodated my early check-in request and prompt room service.
Location
7.0
The hotel is conveniently located close to the main business district and within walking distance to the town center and the Memorial. However, the surrounding neighborhood felt a bit unsafe.
Dining
6.0
The dining experience was average, especially during busy times, and there were limited options for vegetarians.
Facilities
7.0
The facilities were decent, but nothing exceptional stood out during my stay.
friendly staff
limited dining
David
United Kingdom,
April
2024
7.6/10
The hotel is tucked away in a small garden outside, which creates a peaceful ambiance despite being in a bad part of town. While the decor may be outdated, the rooms are quite spacious and come with decent amenities, as well as a great HD TV. The price is a steal for being near downtown and memorial park, but it might not be the best choice for those looking for a modern stay.
Rooms
7.0
The rooms, though having outdated decor, are surprisingly spacious and come with decent amenities and a great HD TV.
Service
9.0
The staff was very welcoming and even accommodated my early check-in request. The room service was also exceptional.
Location
6.0
The hotel's location is excellent for those attending events at the convention center and looking to explore good restaurants nearby. However, being in a not-so-great part of town might be a downside, despite the easy access to the airport.
Dining
8.0
The dining experience was satisfactory, especially for vegetarians. The pancake platter is a must-try during busy times.
Facilities
8.0
The hotel facilities were convenient, and the small garden outside adds a nice touch to the overall ambiance.
Abraham
United States of America,
February
2024
6.2/10
The hotel has some positives, like decent amenities in the rooms and welcoming service that accommodated my early check-in request; however, the dirty stained carpets and difficulty getting an extra blanket were a downside. It is in a bad part of town for events held in the convention center, but very close to downtown with great restaurant options under $100.
Rooms
6.0
The rooms were equipped with decent amenities, but the dirty stained carpets were off-putting and it was difficult to get an extra blanket.
Service
7.0
The service was welcoming and they accommodated my early check-in request; however, room service could have been better.
Location
6.0
The hotel is conveniently located very close to downtown, providing easy access to great restaurants in the center; however, it is in a bad part of town for events held in the convention center.
Dining
7.0
The dining options were suitable for vegetarians, but the service could be slow during busy times.
Facilities
5.0
The hotel offers traditional food but may lack some modern amenities, providing a basic experience overall.
Gary
United States of America,
November
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were clean and comfortable, though a bit small. The service was welcoming, and they accommodated my early check-in request. The location was convenient for events at the convention center and near good restaurants. The dining experience, especially for vegetarians, was satisfactory. The facilities met my expectations, though nothing extraordinary.
Rooms
8.0
The rooms were clean and had decent amenities, but they were on the smaller side.
Service
9.0
The service was welcoming, and they accommodated my early check-in request.
Location
7.0
The hotel is conveniently located near the convention center and good restaurants, but the area around it is not the best.
Dining
7.0
The dining experience was decent, but it could be better during busy times or for vegetarians.
Facilities
8.0
The facilities were standard with no standout features.
Jack
United Kingdom,
October
2023
7.0/10
I stayed at the hotel and had a decent experience overall. The service was welcoming and they accommodated my early check-in request. The room had a great HD TV, but the outdated decor and dirty stained carpets were a letdown. The location was convenient for events at the convention center and had good restaurant options, although it was in a bad part of town. The dining experience offered succulent organic chicken for vegetarians, but it could get busy during peak times.
Rooms
6.0
The room had a great HD TV, but the decor was outdated and the carpets were dirty and stained on a small tray, making it difficult.
Service
8.0
The service was welcoming and they accommodated my early check-in request. Room service was available.
Location
7.0
The hotel's location was convenient for events at the convention center and good restaurants, although it was in a bad part of town.
Dining
7.0
The dining experience offered succulent organic chicken for vegetarians. It could get busy during peak times.
Facilities
7.0
The facilities at the hotel were adequate and functional.
Paul
United Kingdom,
October
2023
7.6/10
The hotel is conveniently situated near the city center in the Az State University area, making it ideal for those attending events at the convention center or looking to explore good restaurants in the vicinity. While the rooms feature a great HD TV, the outdated decor and dirty stained carpets on a small tray can be off-putting. The service was top-notch, they even accommodated my early check-in request. However, the location being in a less favorable part of town might not suit everyone's preferences.
Rooms
7.0
The rooms, despite the outdated decor and dirty stained carpets on a small tray, provided a comfortable stay. The highlight was the great HD TV.
Service
9.0
The service was welcoming, and they were very accommodating of my early check-in request.
Location
6.0
The hotel's location is close to the convention center and the city center, making it convenient for travelers.
Dining
8.0
The dining experience catered well to vegetarians during busy times. The homemade Majorcan products were a nice touch.
Facilities
8.0
Max
United Kingdom,
October
2023
7.0/10
The hotel's location is ideal for events at the convention center and exploring good restaurants. It's really close to everything in the historic Roosevelt area and downtown, but the surrounding neighborhood might not be the best. The service was welcoming and accommodated my early check-in request; room service was convenient. The dining experience for vegetarians was good, although it could get busy. The rooms have a great HD TV and decent amenities but suffer from outdated decor and dirty stained carpets. The facilities are adequate, offering everything you need, albeit with some room for improvement in maintenance.
Rooms
6.0
The rooms have a great HD TV and decent amenities, but the outdated decor and dirty stained carpets detract from the experience.
Service
8.0
The staff was very welcoming and accommodating, especially with my early check-in request. Room service was convenient.
Location
7.0
The hotel is near everything you'd want to explore in the historic Roosevelt area and downtown, making it convenient for visitors. However, the surrounding neighborhood might not be the safest.
Dining
7.0
The dining experience for vegetarians was enjoyable, but it could get quite busy during peak times.
Facilities
7.0
The hotel's facilities are adequate, providing everything you need for a comfortable stay, but there is room for improvement in maintenance.
Stanley
United States of America,
October
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms were clean and comfortable, but the outdated decor and dirty stained carpets were a downside. The service was welcoming, and they accommodated my early check-in request. The location was convenient for events at the convention center but not the best part of town. The dining options were limited, especially for vegetarians, but the risotto was good.
Rooms
7.0
The rooms were clean and comfortable, but the outdated decor and dirty stained carpets were disappointing.
Service
9.0
The service was welcoming, and they accommodated my early check-in request.
Location
6.0
The location was convenient for events at the convention center but not the best part of town.
Dining
7.0
The dining options were limited, especially for vegetarians, but the risotto was enjoyable.
Facilities
8.0
The hotel had decent facilities.
Jo
United Kingdom,
September
2023
7.2/10
The hotel is in a convenient location for events at the convention center and good restaurants, although it's in a less desirable part of town. The rooms are equipped with decent amenities but have small trays that are difficult to use and dirty, stained carpets. The staff provided a warm welcome and accommodated my early check-in request, but room service could be improved. The hotel is located in a small garden area outside, ensuring everything looks clean. There are nearby dining options, including a Chinese restaurant and several local eateries. The price seems reasonable for the overall experience, but additional blankets come with an extra charge.
Rooms
7.0
The rooms have decent amenities but feature small trays that are difficult to use and have dirty, stained carpets.
Service
8.0
The staff was welcoming and accommodated my early check-in request.
Location
6.0
The hotel is conveniently located for events at the convention center and offers access to good restaurants, but it's in a less desirable part of town.
Dining
7.0
At busy times, the dining experience is satisfactory, but may not be ideal for vegetarians.
Facilities
8.0
The hotel facilities are well-maintained, including a small garden area outside.
Jay
United States of America,
July
2023
8.0/10
I found the hotel to be right in the heart of downtown, making it convenient for my event at the convention center. The rooms had a great HD TV with decent amenities, but it was a bit tricky to find an extra blanket, as they were placed on a small tray that was hard to reach.
Rooms
8.0
The rooms were well-equipped with a great HD TV and decent amenities.
Service
9.0
The service was exceptional as they welcomed me warmly and accommodated my early check-in request. I also enjoyed the efficient room service during my stay.
Location
7.0
The location was superb, right in the center of town within easy reach of good restaurants and the convention center. However, the surrounding area seemed a bit dodgy.
Dining
7.0
I appreciated the dining options available, especially for vegetarians, but during busy times, it was a bit challenging to get my favorite menu, such as cheese sandwiches.
Facilities
9.0
The hotel had newly refurbished rooms and offered excellent facilities to make my stay comfortable.
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